Card fraud - CommBank (2024)

FAQs

How do I report card fraud to CommBank? ›

You must notify us immediately by calling 13 2221 or by visiting your nearest branch. When notified, we will give you a reference number which will be proof of the date and time of the report. Keep this number as evidence that you have notified the Bank of the misuse, loss or theft.

Quick decision (3 business days) – We endeavour to resolve most disputes within 3 business days, which is when you should see the money back in your account if your dispute is successful.

What happens if I suspect fraud or have a dispute on my card? Notify us immediately, on 13 2221, 24 hours a day, 7 days a week. If you are overseas and have an urgent card security issue, make a reverse-charges call to +61 2 9999 3283.

What Happens If My Debit Card Is Used Fraudulently? Often, funds are withdrawn from your account unless your bank is set up to suspend suspicious transactions automatically. If it does happen, you can contact your bank or financial institution and work with them to get your money back.

Protecting your money and your identity from fraud is something we take very seriously. Your First Commonwealth Bank accounts have added layers of protection, a few of which are listed below. As a debit card holder, Mastercard provides services like Secure Remote Commerce and Enhanced ID Theft Protection as well.

The Australian Competition and Consumer Commission (ACCC) also recommends that banks should refund customers who have lost money to scams.

Banks often refund scammed money, but it's not guaranteed. The likelihood of a refund depends on your bank's policies, the type of scam, the payment method used, and how quickly you report the fraud.

Most bank policies have protections for consumers who experience card fraud or unauthorized electronic transactions. For example, if someone uses your debit card without your consent and you file a dispute, your bank will likely refund the unauthorized transaction.

If the transaction has already been processed, you won't be able to reject or cancel it. We may however be able to help - call the CommBiz Helpdesk on 13 23 39. To learn more about finding, tracking, cancelling or recalling payments, see our Keeping track of payments guide.

Contact your card issuer via the phone number on the back of the card or the issuer website's live-agent chat. Tell the customer service representative that you think you were the victim of fraud. The agent may have you confirm recent transactions to be sure any authentic purchases are processed correctly.

How do I call for credit card fraud? ›

To report identity theft, contact: The Federal Trade Commission (FTC) online at IdentityTheft.gov or call 1-877-438-4338. The three major credit reporting agencies. Ask them to place fraud alerts and a credit freeze on your accounts.

In general, when a bank is notified about an unauthorized electronic transfer, it must investigate the situation and report to the account holder in a specific amount of time. If the transaction is unauthorized, the bank must refund all or part of the money depending on how quickly the account holder notified the bank.

Your card provider can ask the seller's bank to refund the money. This is known as the 'chargeback scheme'. If you paid by debit card, you can use chargeback however much you paid.

Getting my stolen money back

Provided you've done nothing to compromise the security of your account, you should get your money back. But this isn't guaranteed. Refunds can be delayed or refused if the bank has reasonable grounds to think you've been grossly negligent, such as telling someone your PIN or password.

Did a scammer make an unauthorized transfer from your bank account? Contact your bank and tell them it was an unauthorized debit or withdrawal. Ask them to reverse the transaction and give you your money back.

Contact your bank immediately if you think your card or personal information has been compromised. If fraud has been committed, report it to Action Fraud.

with the Cybercrime Backend Portal. This helps citizens to report cyber financial frauds on National Helpline number 1930. 1930 National Helpline number is running in all States/UTs.

Call 1-800-847-2911 to get immediate assistance.

This could also involve requesting police reports and receipts to compare signatures. The card issuer must respond within 30 days of receiving a report, but the investigation can take up to 90 days. During this time, you won't have to pay for the disputed charges, and you won't get charged interest on them, either.